As an entrepreneur, it’s in your best interest to look for ways to rake in more revenue to grow and expand your venture. Throughout your business journey, you may have adopted different technologies and systems in hopes of driving revenue for your business, only for them to fail to reap any meaningful results.

If you’re fine-tuning your business’s operational system and are still open to trying new things, then one SaaS tool that may be the missing piece in your puzzle is an inbound phone number. 

This phone number is different to personal phone numbers as they can handle multiple callers across a wider geographical area. They also have a variety of features that make them beneficial for larger entities like businesses and organisations.

If you want to know more about this type of telecom innovation and its underlying benefits, then you’re in the right place. We’ll dive into the reasons why an inbound number—or a 1300 and 1800 number in Australia—can be very effective in securing business growth and driving revenue over the long term.

Let’s get right into it.

1. Comes With A Built-in Dashboard

One of the primary benefits of inbound phone numbers is the dashboard that comes with it. 1300 number providers, such as Telcoworks, have a dashboard that shows important bits of information about a caller’s profile and agent performance.

This information can be collected, processed, and used for further evaluation—helping the business make better and more data-driven decisions on what strategies to employ for further growth and customer engagement.

Furthermore, phone number owners also have access to detailed call analytics like call volume, peak times, missed calls, and average handling duration. Collecting these trends and setting some KPIs can be made easier due to the presence of these metrics, which can help improve service quality overall. 

When you proactively refine the customer experience, you create more meaningful interactions with them that build trust and loyalty. This can result in more sustained sales in the long run. 

2. Improves Customer Satisfaction 

One way that 1300 and 1800 numbers drive recurring revenue is by keeping customers happy. 

Customers are the lifeblood of your business, and their satisfaction is inextricably linked to your business’s overall profitability. As this is the case, it’s essential to make sure that they’re always happy throughout the buying journey and continue to foster the relationship with your business.

The way 1300 and 1800 numbers achieve a higher level of customer satisfaction is fairly straightforward. This number type can take on multiple callers simultaneously, provided that your company has enough open lines to meet customer demand. This enables multiple calls to happen at once and prevents customers from getting a busy line.

When customers are happy, they will continue to do business with you and make repeat purchases. They may even go above and beyond and recommend your business to their business partners and friends. This, in turn, can help your business stay afloat and steadily grow over time.

3. Keeps Customers on The Line

The purpose of keeping customers on the telephone line is simple: it helps increase the odds of your business solving their issue or proposing a revenue-generating offering. This not only benefits the caller, but it can also help your business grow in both scale and reputation—two key components of sustained business longevity.

1300 and 1800 numbers achieve this by way of their built-in rerouting capabilities. These numbers work differently from personal phone numbers since they are highly configurable. Businesses can create systems, like a voice response system, to lead customers to the right department that can answer their needs, for instance.

Aside from that, as previously mentioned, businesses can also take on multiple callers at once. The great thing about these numbers is that there are multiple pricing plans of different scales and sizes, enabling you to balance your budget requirements with the volume of open lines your business needs. And if you need to upgrade or downscale, you can do so quickly as well.

In any case, these inbound numbers help keep customers on the line, enabling your business to actually connect with your primary consumer base and thus giving both of you the proper channels to communicate with one another. This, eventually, can lead to continuous support and prosperity.

4. Boosts Professional Reputation

Another way telecom SaaS, like inbound phone numbers, drive recurring revenue is because it gives your business a reputation boost. Unlike a local phone number, business phone numbers have a couple of key properties that make them stand out from a sea of similar businesses.

For one, they come with a unique starting string of numbers, namely 1300 or 1800. This starting string distinguishes itself from local area codes, giving it a professional and visual appeal. 

This number type can also be customised to fit a vanity text, like 1300 FLOWERS or 1800 KITCHEN. This improves memory recall in potential buyers, making your business feel easier to remember and contact for the average buyer.

Besides these aesthetic enhancements, this telecom SaaS software also has a few advanced features that set it apart from your standard landline. Besides the increased number of open lines, features such as call forwarding, department routing, and automated IVR menu systems allow communications to be efficient and structured.

All these factors combined help make your brand look professional in the eyes of potential clients and customers. In turn, this increases their likelihood of making repeat purchases or spreading the word about your business to other people.

5. Reduces Operational Costs

With all the features that are associated with 1300 and 1800 numbers, it may seem as if this SaaS tool is locked behind a premium price. However, that assumption couldn’t be further from the truth. 

In reality, businesses, organisations, and profit-driven projects can get their own inbound number at a fairly affordable rate. The overall price of a fully-operational inbound phone number setup can even be cheaper than getting a personal phone number system of equal demand due to the lower required hardware to get it up and running.

These numbers come with flexible pricing plans that can be upgraded or downgraded depending on the needs of your business, no questions asked. 

With this inherent flexibility, businesses don’t have to worry about spending more for their telephone plan or being stuck with an outdated plan that’s bottlenecking their operations and costing them a lot of money in the process.

We hope this information has helped you understand the importance of 1300 and 1800 numbers. All the best in growing your business!