Parcel Pending by Quadient is integrated into Spike Living Portal to streamline deliveries with parcel lockers


Industry-leading property management and resident engagement software provider, Spike Global, is pleased to announce it has formed a strategic alliance with Quadient, a major global parcel locker operator and leading customer communications technology provider, to streamline the delivery of packages via its award-winning Spike Living portal.

With global online retail sales expected to reach £515 trillion by 2023*, and an increasing volume of packages now being delivered to homes, this forward-thinking alliance has been formed to simplify and enhance delivery to residents.

Parcel Pending by Quadient lockers provide a secure, contact-free way for residents to collect their packages. Whether they are working from home, commuting, or running errands, parcel lockers make packages available 24/7 so they can be collected at a time that suits the resident.

By integrating Parcel Pending by Quadient lockers into the Spike Living portal, there is no need for residents to have two separate apps if their building has lockers installed. Instead, residents will receive a notification through the Spike Living app with a unique code to gain access to their parcel, at their convenience, giving them peace of mind that their package is secure.

Not only do parcel lockers offer convenience for residents, but they also provide benefits for property managers – not least through relieving them of the burden of dealing with the fall-out from lost, stolen or damaged parcels. Deliveries are made directly to the parcel locker by a shipping carrier agent, eliminating the need for intervention by a staff member – saving time and cutting operational costs. As the recent rise in the volume of packages being delivered to homes shows no signs of slowing down, mailrooms are at risk of being overwhelmed. Having lockers in place can reduce the need for large mailrooms, with the space being put to better use.

Jeremy Heath-Smith, CEO of Spike Global, comments: “The alliance with Quadient will help streamline the delivery of packages for residents across the country. With the backdrop of growth in the e-commerce industry, we are thrilled to be working with Quadient to offer this service to our clients.”

Ian Caminsky, SVP & MD Parcel Locker Solutions, Quadient, adds: “People grew accustomed to ordering items to their homes during the pandemic, and it’s proving a permanent shift for many of us. The strategic alliance streamlines the process for residents with a unified solution, simplifying and enhancing package delivery. This minimises the amount of digital clutter to give the best possible experience to residents picking up their parcels.”

The Spike Living portal is perfectly tailored to each individual building and its facilities, providing residents with one simple, intuitive portal that allows them to communicate with the management and with each other – making life easier in a multitude of ways. From booking laundry services, reporting a maintenance issue, the portal makes routine communication quick and easy. Not just for the practical things in life – Spike Living can also help new residents to meet each other, make friends, find activities and get to know their local area by receiving targeted offers and discounts from nearby businesses. With the additional option of integrating parcel lockers, it is now more useful than ever.

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