Trimble announced today Trimble Arc Agent, a purpose-built artificial intelligence (AI) agent designed to automate office work and eliminate manual processes for transportation and logistics organisations. By reducing reliance on multiple agents, Trimble Arc Agent frees teams to focus on high-level strategy where human decision-making matters most.

Offered as a subscription-based software-as-a-service (SaaS) solution, Trimble Arc Agent connects directly to existing transportation management systems (TMS) and third-party applications like Gmail and Outlook. By securely extracting and validating data from unstructured channels — such as emails, PDFs and spreadsheets — Trimble Arc Agent allows teams to turn real-world inputs into actionable, system-of-record data.

For many logistics teams, unstructured data and multi-agent setups inhibit productivity due to busywork, where teams spend more time managing software than driving strategy. According to a recent survey conducted by Trimble and FreightWaves, 70% of transportation and logistics organisations struggle with manual, repetitive tasks as their leading pain point, stifling staff productivity.

Trimble Arc Agent bridges the gap between the physical supply chain and digital back-office systems by automating the flow of information. Built with core agentic safety features to minimise the risk of AI hallucinations, Trimble Arc Agent empowers organisations to drive faster throughput and reduce operational costs without compromising service levels or margins.

“The market is flooded with disconnected AI tools that require constant babysitting and manual management. We built Trimble Arc Agent to break that cycle by introducing a single, high-performance agent powered by a skills catalogue,” said Jonah McIntire, chief product and technology officer, transportation and logistics at Trimble. “Arc Agent delivers the predictable, explainable automation the industry has been waiting for and allows for an organisation’s hard-earned operational knowledge to be retained and executed consistently.”

Safety and reliability by design

Trimble Arc Agent is designed with safety in mind, with enterprise-grade AI guardrails and human-in-the-loop controls, designed to ensure that AI-driven decisions are explainable, auditable and supportable. This approach addresses industry concerns regarding AI reliability so that automation does not come at the cost of service commitments or compliance.

The power of the Trimble Arc Agent skills catalogue

Arc Agent brings high-level automation to an industry at scale — deployed across the Trimble transportation and logistics network — in addition to a wide range of back-office tools and applications.

Central to Arc Agent is the creation, discovery and leveraging of skills. By combining a catalogue of ready-to-use skills with custom skill-building capabilities, Arc Agent can help address an organisation’s biggest challenges through simple, natural language.

Beyond these ready-to-use offerings, Trimble Arc empowers teams with intuitive, custom skill-building capabilities. Users can easily adapt existing skills to fit their unique operational needs or build entirely new ones via a conversational interface — without requiring any engineering resources.

Example skills include:

• Market Insights: This skill delivers full truckload (FTL) rate intelligence and market benchmarks before every negotiation. 
• Customer Support: Delivers contextual, in-product troubleshooting using product documentation and support knowledge. The skill assists users in creating a support ticket with service systems such as Jira or Salesforce if human intervention is needed.
• Personal Assistant: Designed to streamline daily workflows, the Personal Assistant skill consolidates data from emails, calendars, messages and project management tools into a single, prioritised overview with just a single prompt.

Availability

Trimble Arc Agent is available for Trimble customers around the world. Operating on a single-tier subscription with no seat limits or feature gates, users receive 10 hours of agent working time (with additional overage hours available) and automatic access to all new skills and features as they launch. The skills catalogue will continue to expand as new skills are added over time.

To learn more about Trimble Arc Agent, visit: https://www.transporeon.com/en/trimble-arc-ai-agent