AzteQ, the leading technology partner for digital enablement services, launches CUBe, a user-first digital transformation planning framework that has been specifically designed to help minimise the risks of failure that have become commonplace with large-scale transformation programmes.
CUBe provides the critical foundations for a successful digital transformation plan with a primary focus on understanding the business’ technology users. Only through addressing the users’ experience prior to the technology design and deployment phase, can organisations increase user engagement and adoption, which in turn, can significantly reduce operational costs, deliver productivity efficiency gains, and increase competitive advantage.
Tim Barber, Managing Director at AzteQ, comments: “Lack of user engagement, combined with often poor technology service delivery and PCs running on alarmingly out-of-date and unsecure software all contribute to inefficient technology performance. This, on an amplified scale, puts huge pressure and risk on a business. The decision-makers are sometimes too close to it to realise the situation, and then comes a brief to add in new technology when the current system is not optimised, with security and compliance issues.
Commonplace ‘bolt-on’ routes to technology upgrades are ending badly, as they are not aligned to business objectives, and present ongoing day to day risks. Our CUBe framework eliminates these risks by ensuring the business is putting its users first – only then can it deliver a successful transformational strategy.”
CUBe’s Discovery stage comprises engagement with the business’ project lead and a stakeholder engagement analysis to identify how users actually use their assigned technology. AzteQ conducts user/behavioural indexing via stakeholder-sponsor 1:1 interview to generate user ‘personas’ and carry out a training assessment.
Persona development identifies the optimum application for employees and the business stakeholders who utilise the technology assets, and relevant technology requirements. Through analysing role requirements, and factors such as age and experience level across software and apps, CUBe captures vital information on the gaps in user understanding, support, and training requirements, which are costing the business in lack of productivity.
Technical asset review
A comprehensive technical asset review follows, including a rigorous technology audit, service delivery assessment, cyber security vulnerability review and cloud services strategy review. This details existing hardware, software, and digital tech in the ecosystem, which forms a clear picture of the deployed technology assets in terms of efficiency and security, along with considering future technology needs. Through this audit, common performance issues of slow-running or redundant hardware and software can be avoided. Data management has become an acute issue for businesses, for instance due to a sudden surge in online customers, touch points, and the requirements to capture relevant data. The associated increased security risks pose a very real challenge, due to a lapse in ongoing checks to secure the systems. With AzteQ CUBe, these risks are exposed, ensuring a more robust system.
Governance and compliance evaluation
CUBe completes with a thorough governance and compliance evaluation, an area often overlooked in quick-fix strategies to add digital technologies. This assesses the known risks to Data Protection Officers and user awareness levels of data protection, compliance requirements, including GDPR. The process generates a user adoption report and a comprehensive technical review with future recommendations to plan an effective digital transformation strategy. This stage considers future requirements concerning compliance status, data asset audit and analysis and organisation priorities to future-proof any work which is carried out.