OT infrastructure must not be forgotten on the journey to maintenance maturity


For many industrial companies, moving up the maintenance maturity model from reactive maintenance through to predictive maintenance has become the holy grail. The focus is on the factory floor machines and IIoT sensors, but it’s important not to forget the OT network infrastructure along the way. Let’s first take a brief look at what the maintenance maturity model is, how the supporting infrastructure fits into the big picture, and how software can help.

The maintenance maturity model

Although it looks slightly different across the various interpretations, the core principles are the same. Organisations range from basic reactive maintenance strategies to complex, data-driven predictive and prescriptive strategies. Taking a preventative approach as opposed to a reactive approach prevents unnecessary downtime, saves costs and avoids wasting resources (for example: when a machine is serviced too soon).

Here’s a simplified view of each level in the maturity model:

Reactive: Equipment is only repaired or serviced when it breaks down.

Preventative: Services and maintenance on equipment are scheduled in advance, with downtime as a side-effect. This stage is not data-based, but rather schedule-based.

Condition-based: Based on past trends and patterns, technicians monitor equipment parameters that indicate when conditions are outside of the normal expected range. Maintenance is then scheduled.

Predictive: Data from all aspects of the production process is analyzed – usually by using machine learning and AI –  to predict when equipment needs to be serviced or maintained

Prescriptive: Maintenance strategy includes not only predictive maintenance but also prescribes the processes and resources needed to avoid malfunctions.

In reality, most companies are not yet at the fourth or fifth tiers but are rather in different phases of putting strategies in place to move up the model. But as much as the focus is on the machines and equipment, it’s important not to forget the supporting OT infrastructure, such as industrial Ethernet devices, the IIoT sensors themselves, and the Edge gateway devices that form the link between OT and other systems. The reason? Data.

Maintenance maturity model – data is key

Data is at the very core of the maintenance maturity model. According to the FT, it sits ‘inside the world’s 23,000 data centres, some of which span floor space equivalent to dozens of Olympic-sized swimming pools’. Industry 4.0 and digitalisation help make data about every part of the production process available. Metrics are monitored and recorded on the machine floor and sent to ERP systems for processing, analysis, and decision-making. The insights gained from the data can be used to put maintenance strategies in place.

At the lower two levels, data plays very little role in the maintenance strategy. The third level – condition-based maintenance – requires a certain level of data to identify trends and patterns  to understand the current state of the equipment. But the top tiers – predictive and prescriptive maintenance – require large amounts of data.

That means, to reach the upper tiers, you need data. And the only way you get the data from the factory floor to other systems for processing and analysis is through the supporting infrastructure.

The bigger picture – Monitoring the supporting OT infrastructure

Regardless of what tier of the maintenance maturity model a company is at, the supporting infrastructure is something you can already have in full view. And if you use monitoring software in your environment, you already have a tool that can do this.

The basic principles of monitoring apply here:

  1. Use data to identify what the normal values for a device or system are.
  2. Assign thresholds based on those values that indicate the range of values considered “normal” (I’ll give you an example of this in a moment).
  3. Trigger alerts if values go outside of this defined range.

For example: if an industrial enclosure starts overheating, it could mean that the enclosure’s cooling system has malfunctioned. There might be two thresholds here: one as a warning (where temperatures are unusually high but not yet critical) and one when the temperature has reached a level that can damage the devices in the enclosure.

Here are some other examples of OT infrastructure components that can be monitored:

  • IIoT sensors – these are a vital part of the OT environment since they collect data about the machines and the production process. They should constantly be monitored to ensure that they are functioning as expected.
  • Industrial Ethernet – routers, switches and servers all ensure that data can be transmitted across the organization. Their uptime, bandwidth usage, and much more can be monitored to ensure that they are healthy.
  • UPS systems – to ensure that power and backup power arealways available, UPS systems should be monitored closely. This includes power usage, the remaining power capacity of batteries, and more.
  • Gateway devices – Edge gateway devices are the interface between the OT network and the outside world and are crucial points in the flow of data from the factory floor to external systems. Ensuring their health requires monitoring their uptime and hardware metrics like CPU usage, open ports and more.

In the age of digitisation and Industry 4.0, steel production is no longer synonymous with blazing furnaces and blacksmiths in helmets and leather aprons. One of Paessler’s customer’s SMS group production facilities, which provides production plants for the steel industry worldwide, relies on modern control technology and HMIs (human-machine interfaces), as well as automation systems with corresponding real-time networks. Before an SMS group production plant is built at a customer’s site, it is thoroughly tested and optimized using a real-time 3D simulation. This requires a complex IT environment with servers, databases, and switches. This is where network monitoring is crucial to monitor the hardware and software components of the production plants in this environment.

The journey to maintenance maturity depends on the strategy adopted by IT admins and the tools which are put in place. In any case, more intelligence and data collected from the production floor eventually leads to a more effective and efficient maintenance model over time.