Specialist parcel carrier, Tuffnells, has unveiled a range of key improvements to its online customer service portal, My Tuffnells, that will give its customers greater control over how they manage their accounts.
Featuring a sleek modernised design, the new online account management system will provide Tuffnells customers with quicker response times, while giving them greater visibility of the status of their consignments.
Allowing customers to track their package in real-time, customers can view their consignment’s journey from the moment it leaves the Tuffnells depot, to reaching the delivery destination. It also provides customers with up-to-date information about how many stops the parcel has left on its journey so they know more accurately when their parcel is likely to arrive for their customer.
Explaining how the new features will help to empower Tuffnells customers to have full management of their accounts, Peter Birks, chief executive officer of Tuffnells, said:
“The new My Tuffnells portal provides an improved self-service model, giving our customers an enhanced ability to manage their freight.
“It also provides greater visibility of the whole delivery process while putting the power firmly in our customers hands, so they know exactly what is happening at every stage of the delivery process. We know that running a business is no easy task but by giving our customers the option to manage their accounts at a time and place that suits them, it means they’ll have the best tools to support their own customers too.
“Ultimately, it’s all about giving our customers access to the most up-to-date information whenever they need it so they can make well-informed decisions about their business.”
Additional new features include the ability for drivers to upload images of the location of customer parcels immediately once they have been left in a safe place and access to proof of delivery images. The portal also provides customers with access to historic consignment details and current fuel index prices.
Further benefits come in the form of a new more streamlined service, which will allow customers to raise a claim or technical issue with the Tuffnells teams quickly and easily online, removing the need to spend time calling customer services teams.
Commenting on their experiences with My Tuffnells, Donna Bailey, Senior Customer Service Advisor at packaging supplier Rajapack, said:
“My Tuffnells is a really great tool. Not only is the sign-up process quick and uncomplicated but it also includes an easily understandable user guide meaning we were up and running in no time. The portal has become an invaluable tool for us. It’s straightforward, responsive and allows us to access up-to-date information whenever we need it – something that’s essential in our line of work.”