Agilitas appoints Sara Wilkes as Chief Operating Officer to enhance its customer experience


Agilitas IT Solutions, the leading global channel services provider, has today announced the new appointment of Sara Wilkes as Chief Operating Officer. With over 15 years of experience in the Technology Channel, including roles at Computacenter and most recently Director of Customer Experience at SCC, Sara brings a wealth of expertise in driving innovation across the entire service. As Agilitas’ operational leader, Sara will be responsible for strengthening the company’s customer experience strategy and ensuring the voice of the customer remains embedded in its culture.

In addition to Sara’s passion for enhancing the customer experience, she is committed to supporting teams across the business. As part of this, she created and chaired the Diversity and Inclusion Council at SCC, leading to her being ‘highly commended’ in the Women of the Year category at last year’s CRN Women & Diversity in the Channel Awards.

As Chief Operating Officer, Sara will be a driving force in Agilitas’ technology-driven growth, strategic expansion and employee empowerment, working closely with department heads to execute the company’s operations and support the wider team.

Speaking on her new role, Sara Wilkes said, “I am joining Agilitas at an exciting time, as the business looks to truly transform its customer experience. I have worked closely with the Agilitas team for several years and I’m looking forward to becoming a part of the company’s transformation journey now and in the future. Our goal is to become the Technology Channel’s choice to deliver exceptional services to their end customers.”

“We are all delighted to welcome Sara as our new Chief Operating Officer. With extensive experience in the Channel, she brings new energy to Agilitas, with the confidence to implement a new vision to the people, transformation and customer experience side of our business. Her leadership and passion for people will help Agilitas build on its progress in delivering a superior customer experience and ensure our vision comes to life,” concludes John Hayes-Warren, CEO of Agilitas.