Commercial vehicle support specialist opens new call centre as demand stays strong


TNS 365, the specialist provider of fast-response pay-as-you-go commercial vehicle and trailer breakdown repair solutions, has opened a new call centre operation in Greater Manchester.

The strategic move was triggered by increased demand for TNS365 services, including in, and out-of-hours call handling for CV operators, HGV repairers, tyre fitters, vehicle hire companies and tail lift providers. Founder and Director Adam Drake is gearing up for continued growth in the sector.

“Our clients rely on our call-handling team to keep response times to a minimum when reacting to any breakdown or equipment failure situation. We have a dedicated UK network of commercial vehicle technicians, usually no more than an hour away from the breakdown, and our new operation will continue to maintain and improve our current high standards of customer support.”

Highlighting the importance of fast response to breakdown incidents, Palfinger’s Head of Customer Care, Luke Webster said: “We require specialist support to run our nationwide network of premium partners operating over 300 engineers. We had a previous service covering out-of-hours calls for us, but they were only able to provide limited information on job status. TNS 365 however, provide us with a dashboard and KPIs, so we have real-time data and much more interaction”.

Furthermore, says the lift provider, TNS 365 now handles Palfinger’s complete call-out service with direct access to Palfinger’s 24/7, 365 support network. Plus, says the company, TNS365 have helped to further improve engineer response times to within 90 minutes.”

Based in Oldham, the new TNS365 operations centre provides Out Of Hours and 24 hr dedicated call handling, nationwide vehicle breakdown support, burst hose back-up and live online reporting to keep customers informed at all times.

“We are delighted to announce the opening of our new service and call centre and the TNS365 response team look forward to providing the very best levels of service to our customers throughout the UK CV industry,” adds Adam Drake.

To find out more about TNS 365 call centre provision and breakdown repair services, visit