Contactless payment disruption – contingency planning is vital

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News that major retailers have fallen victim to a series of IT outages is a timely reminder that even large corporations aren’t immune to IT troubles.

Greggs, McDonald’s, Sainsbury’s and Tesco lost millions of pounds as a result of these technical issues, highlighting that digital disruption is a principal risk for many retailers. Ensuring contingency planning is in place is vital.

I would urge businesses of all sizes to put operational resilience at the forefront of the business agenda. Firms can avoid being next on this growing list of high-street names by introducing highly proactive monitoring and security capabilities, so they see what their systems are doing in real-time.