GoTo announces ChatGPT integrations in its IT management and UCC tools. Automated AI capabilities have become increasingly popular since the advent of ChatGPT. ChatGPT is able to respond to user prompts and answer questions in near real-time. While robots were once seen as a threat to people’s jobs, this new AI is quickly becoming a valuable tool for workers who need to get a lot done in a short amount of time.
Subsequently, GoTo is integrating two new features for using ChatGPT into its own IT management and UCC tools. Teams in IT support and UCC will benefit from the new integrations by:
- Streamlined communication: ChatGPT can help teams communicate more efficiently by providing instant access to a wealth of information and expertise.
- Improved customer service: ChatGPT can help teams provide more sophisticated customer service by delivering instant responses to customer questions and concerns.
- Streamlined collaboration: ChatGPT enables teams to collaborate more effectively by sharing information, coordinating tasks and tracking progress in real time.
- Increased productivity: By building automation workflows for routine tasks and providing instant access to information, ChatGPT can help IT teams work more productively and efficiently.
ChatGPT: Automate tasks in GoTo Resolve
In the coming weeks, GoTo plans to release beta access to a ChatGPT integration for GoTo Resolve, its all-in-one IT management and support solution. This integration is designed to make creating and running IT automation scripts for device management a breeze. Administrators need only tell the tool what they want to do to automatically create a script and execute a task. With IT teams constantly pressed for time, GoTo believes ChatGPT is the perfect platform to further optimise productivity in IT teams by automating administrative and repetitive tasks in a consistent manner.
US availability of ChatGPT integration for GoTo Customer Engagement
In the US, ChatGPT capabilities are also currently available in GoTo Customer Engagement as a message assistant in beta. This integration makes writing messages and responding to inquiries quick and easy with just a few clicks. This allows customer service representatives to easily create effective SMS campaigns by generating messages tailored to the campaign objective, target audience, and desired call to action. The AI-powered message assistant can also suggest responses to incoming messages based on previous customer interactions and keywords.
In this way, teams can not only respond more quickly to customer inquiries, but also save valuable time that can then be reallocated to focusing on more important areas of the business and those customer interactions that are best designed by a human.
Demo Video: ChatGPT Features for GoTo Customer Engagement (currently available in US only): https://www.youtube.com/watch?v=-Pt_NDbcHeA