Consumer demands push parcel shipping volumes to new heights every year. It’s a global phenomenon, and as a result, both retailers and manufacturers are re-prioritizing the role of parcel shipping in the organization. But good intentions alone won’t get the job done. To understand the implications of parcel shipping on the supply chain, shippers need to re-think distribution strategies and consider the myriad challenges scaling shipping volumes, expanding marketplaces, and same-day/next-day delivery expectations can present.
Global Omnichannel Distribution
Perhaps you’re looking to implement or revise your omnichannel strategy. Or maybe you want to expand your product offering to another vertical or geographic area. Growing your company doesn’t happen by itself, nor does it happen overnight. And let’s not forget that only so much can be done by your workforce.
The definition of omnichannel is changing, and the reality is that a global, modern omnichannel strategy requires you to ship from anywhere to anywhere at the desired time, making it necessary to work with different carriers in order to deliver as promised. This can be tough on your fulfillment team, who may suddenly need to adhere to parcel shipping regulations in a new country, select the right carrier, and meet the specific documentation requirements – all while handling the usual influx of orders.
Parcel Delivery Transparency
Today, buyers expect to know the exact status, location, and ETA of their package, and the latest research indicates a delivery failure influences the customer experience more than a mediocre website. This means that for companies looking to establish and maintain customer loyalty, exceptional customer service has to be more than just lip service.
But high levels of service require more than a friendly voice on the end of the line. They require shipment data. And sadly, this shipment data can be hard to come by. Carriers each have their own status messages and formats, making shipment visibility fragmented. Unfortunately, customer service departments often struggle to create a full overview of a shipment’s status, let alone communicate proactively to a customer regarding delivery time.
Overcome Obstacles and Achieve Scale
Automated, consistent parcel shipping processes backed by the right tools can overcome obstacles and make scaling your business possible. A TMS for parcel shipping will empower you to fulfill more orders and track their movements anywhere in the world – using the same workforce. And the benefits don’t stop there. With the right TMS for parcel shipping, you can also:
- Optimize carrier selection and ensure cost-effective delivery to customers
- Monitor every shipment to ensure carriers are performing services as contracted
- Create both domestic and cross-border carrier compliant documentation and labels to avoid delivery disruption and prevent fines
- Gain real-time visibility to each parcel and implement smart exception workflows to rapidly react to delivery disruptions and inform customers
- Seamlessly connect to your business-critical applications, allowing your teams to work across systems without interruption
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