James and James appoints Emma Dempsey as Chief Executive Officer


James and James Fulfilment, a provider of outsourced fulfilment services to online retailers, announced today that it has named Emma Dempsey, a proven leader with more than 25 years of experience in supply chain and logistics, as Chief Executive Officer. Emma Dempsey succeeds James Hyde, Founder of James and James, and will be responsible for running operations and growing the UK business. James Hyde, as Founder, will focus on driving tech innovation, international expansion and driving growth of the company’s eCommerce business clients.

This appointment comes after a sustained period of growth. As James and James continues to succeed, it is considering greater international expansion plans, ensuring that it is well positioned to continue to drive operational excellence and growth domestically, whilst also seeking out new business development opportunities. Talent acquisition and hiring the best employees from across the sector also plays a key part of James and James’s growth plan.

Emma Dempsey’s appointment forms part of this and will drive ongoing success. Prior to James and James, Emma Dempsey held leadership roles at the third party logistics providers: Clipper Logistics plc (Chief Operating Officer) and UTL – a Unipart Group Company (Commercial Director). Before that, she worked client side as Head of Supply Chain Development at Marks and Spencer after having spent several years with Accenture in a consulting role.

James Hyde, Founder of James and James Fulfilment says: “The continued growth of the business over the past decade means it has now reached a size where we need to take even more of a strategic and considered approach to manage our growth, as we continue to delight our clients. The size of our UK, US and EU operations is such that it is best run by someone with extensive experience in multi-site logistics. This experience is something Emma brings to the business in spades – our team, clients, existing and new, are already benefiting from her expertise and know-how. We’re very much excited about what the future holds at James and James.”

Emma Dempsey, CEO, James and James Fulfilment adds: “As we emerge from COVID, and as more ‘young’ retailers become eCommerce savvy, it will be important to provide them – and other midmarket pure play retailers – with the vital capabilities to drive their growth locally in the UK – and to enable them to scale into international markets with identical, reliable, scalable fulfilment services. The blueprint that we are laying down at James and James, with our effective  processes and technology, is enabling us to achieve this vision.”