Pallet-Track strikes gold with member retention


Wolverhampton-based logistics company Pallet-Track is celebrating nearly 40 per cent of its members hitting their 15-year milestone with the network.

A total of 37 of the 92-strong network have reached 15 years with Pallet-Track, with an additional 51 per cent reaching 12 years’ service and 55 per cent reaching 10.

Since starting operations in 2004, Pallet-Track has contributed to significant levels of growth for independent haulage companies, including Hull-based Harrison Solway Logistics Limited.

Lee Solway, director at Harrison Solway said: “We are an inaugural member of Pallet-Track from its first night of operation back in February 2004.  Since this time, Pallet-Track’s growth has been phenomenal, from handling just 852 pallets from one hub on its first night to now regularly handling more than 20,000 pallets per night.

“Our own pallet network volumes grow year on year as our clients buy into the service levels we and Pallet-Track offer, and like anything in life, ‘you get what you pay for’.”

Robert Wilcox, managing director at Massey Wilcox, said when the Bristol-based business joined Pallet-Track in 2015 after 18 years in a rival network, the “encouragement” culture they found was a breath of fresh air.

He said: “Pallet-Track gave us the confidence to go out there sell and we are currently 350 per cent above our input on that first day back in 2015.”

Caroline Green, chief executive of Pallet-Track, said service has always been the major point of differentiation for Pallet-Track, with evidence of this found in its latest investments in technology, such as its track and trace capabilities, and placing its members and their customers at the forefront.

She said: “This is a fantastic year for us, while we’re heading into our 20th year in business, we also have several members hitting anniversaries of note. We understand these successes can only come about thanks to both sides contributing into the relationship and we are proud to work with every shareholder member.

“It’s not always been plain sailing, as these last few years have taught us, but every member has continued to work hard and delivered excellence for customers. It is thanks to this we still hold the record of never losing a single consignment in the 19 years we have been in operation.

“We continue to offer opportunities of growth for our shareholder members while identifying new ways to strengthen our network.”

For more information about Pallet-Track, call 0870 385 005 or visit