Talkdesk Wins 2021 Excellence in Customer Service Award from Business Intelligence Group


Talkdesk®, Inc., the leading cloud contact center for innovative enterprises, has been named a winner in the 2021 Excellence in Customer Service Awards presented by the Business Intelligence Group (BIG), earning recognition as an Organization of the Year for its Business Transformation Services (BTS).

Helping enterprises bring to life their own unique vision of the contact center of the future, the Talkdesk BTS model offers a strategic, long-term partnership approach. Through its BTS framework, Talkdesk addresses all stages along the customer journey including development of the CX business case and actionable execution plan; white-glove implementation of an end-to-end cloud CX platform; professional services to support and optimize CX initiatives; and customer success support for realizing and measuring the value of the CX investment.

“Services are a strategic lever for our customers and vital to our customer-obsessed company value,” said Kieran King, chief customer officer, Talkdesk. “Talkdesk brings together the expertise, technology, and best practices to guide enterprises in setting their CX vision and enabling successful execution worldwide. The BIG award recognition provides further validation for how Talkdesk is supporting customers and empowering them to unleash their own customer experience excellence and turn it into a competitive advantage.”

Organizations from across the globe submitted their recent innovations for consideration in the BIG Innovation Awards. Nominations were judged by a select group of business leaders and executives who volunteer their time and expertise to score submissions.

“On the frontline of our uncertain times are customer service professionals and suppliers without whom we wouldn’t be able to live as comfortably as we have for the last year,” said Maria Jimenez, chief operating officer, Business Intelligence Group. “It is our honor to recognize Talkdesk as they are leading by example and making real progress on improving the daily lives of so many.”

In addition to the Excellence in Customer Service award, Talkdesk also recently received its third consecutive 2021 BIG Innovation Award for Talkdesk CX Cloud, the industry’s first and only modern, global end-to-end customer experience solution.