The Cheeky Panda is on a Roll with NetSuite


The Cheeky Panda, an eco-friendly toilet tissue and household goods brand, has grown from a £2 million to £12 million business operating across 25 countries while running on Oracle NetSuite. With NetSuite, The Cheeky Panda has been able to take advantage of an integrated business suite to gain insights across its operations, automate critical finance processes, and reach certified B Corp status as it has rapidly expanded and grown its customer base. To date, NetSuite has supported The Cheeky Panda in saving 30,000 tonnes of carbon and 400,000 trees.

The Cheeky Panda uses bamboo to produce sustainability-focused household, beauty, and baby products and has rapidly grown its operations since it was launched by eco entrepreneurs Julie Chen and Chris Forbes in 2016. To effectively manage its growing omnichannel operations and maintain its high social responsibility and environmental standards, The Cheeky Panda needed to replace its existing systems with a single, scalable business platform. After careful evaluation, The Cheeky Panda selected NetSuite to deliver the performance, transparency, and accountability it needed to continue to excel as a global retailer.

“We plan on changing the world and want to have fun doing it, but our previous software began to impact our philosophy,” said Julie Chen, co-founder and chief executive officer, The Cheeky Panda. “As a leader, you require a strong vision, strong team, and strong system and with NetSuite, we now have a central hub to manage our day-to-day sales and business performance. We can instantly monitor our financial health, manage cash flow, and identify sales trends and forecasts, all while tracking and responding to the environmental, social, and governance data that is so important to The Cheeky Panda’s mission.”

With NetSuite, The Cheeky Panda has an integrated suite of technology that automates processes and gives the team one view across finance, inventory management, order fulfilment, and reporting. NetSuite has helped The Cheeky Panda gain a consolidated view of its subsidiaries in the UK, Ireland, China, and the U.S., increase data accuracy, and improve collaboration with its manufacturing teams in China to ensure optimum stock levels for its direct-to-consumer and B2B channels. In addition, The Cheeky Panda uses NetSuite to track environmental, social and governance (ESG) data, monitoring the entire supply chain on an item-by-item basis to understand how much carbon it must offset.

“Sustainability is an increasingly critical area across all sectors and The Cheeky Panda is a perfect example of how a brand can be both an environmental pioneer and a financial success,” said Nicky Tozer, SVP, EMEA, Oracle NetSuite. “With NetSuite, The Cheeky Panda has a suite that provides total visibility across its operations, and this enables its global teams to manage finances, track carbon emissions, and react accordingly to continue its industry-leading sustainability work.”