Agilitas reveals three-year roadmap outlining its customer-centric strategy


Leading global channel services provider, Agilitas IT Solutions, has today announced that its new business strategy is beginning to yield, which the company claims will make FY24 a defining year in its history. This news follows the appointment of Agilitas’ new leadership team to drive its ambitious plans for the next three years, placing customer experience transformation at the heart of its growth strategy.

Agilitas’ mission is to enable its customers to scale and innovate with confidence, delivering global sustainable, innovative technology services that provide the foundations for customer success and efficiency. The company will continue to invest in the UK and international Technology Channel, with a focus on partnerships to digitise their operating models. With digital transformation breaking down international barriers, Agilitas will also help the Channel address opportunities that allow partners to expand without geographical limitations.

The team will focus on three core areas, Inventory Assurance, Professional Services and Smart Logistics, all underpinned by Agilitas’ sustainability initiatives. Inventory Assure is based on Agilitas’ ability to maintain end-customer environments globally, with Professional Services acting as an extension to its customer’s engineering capabilities to accelerate time to revenue with skills and resources to streamline deployment. Smart Logistics is centred around how the company optimises warehouse, logistics and circular economy services. This enables its clients to scale with confidence knowing they have the right OPEX business model that scales in line with their business growth and allows them to invest in new capabilities to stay ahead of the curve.

Agilitas is also ramping up its investment in skills to retain and attract talent to help spearhead its organisational change. The company is also working to enhance its system integration to automate workflows and evolve its proposition to enhance digital access to all services, reinforcing Agilitas’ ethos of putting customer experience at the core of everything it does.

Leading the growth strategy for Agilitas, John Hayes Warren, Chief Revenue Officer commented: “Despite this period of change for Agilitas and the wider Technology Channel, I’m pleased to see that our growth strategy is already taking shape with our customer base growing at speed. Our team is ambitious and driven to take our company to the next level with the introduction of new capabilities and service portfolio. We will continue to leverage our unique advantage in inventory management and in-depth service expertise to deliver optimal services and operational capabilities on a global scale.”