Amelia, an IPsoft Company and the global leader in enterprise AI, was recognised in The Forrester New Wave™: Chatbots For IT Operations Q4 2020 as a Leader among the nine companies selected. In its evaluation, the Forrester New Wave evaluated the automation capabilities of the Amelia platform and noted its potential for “large enterprises looking to automate the work of IT and other departments.”

The evaluation, which is based on 10 criteria, gave the Amelia platform a differentiated rating in eight criteria. Forrester stated that Amelia “has robust language and analytics capabilities,” with particular reference to her ability to support multiple languages and machine learning training mechanisms.

The report also gave Amelia a differentiated rating in the development and tooling criterion, as well as in the deployment and security criterion, recognising how “Amelia has progressively increased its ease of adoption, simplified its pricing, and introduced rapid-scaling capabilities.”

The Forrester New Wave states that “Amelia has impressed customers with its technology,” with published customer references such as: “We use Amelia to take care of every call, chat and request,” and “Amelia is some of the best technology here.”

“Many organisations in the current climate are looking at how they can increase automation to drive greater business efficiencies and augment the abilities of their human workers. We are delighted that the Forrester New Wave report not only recognises the robust language and analytical capabilities of the Amelia platform, but also its ease of adoption and rapid-scaling capabilities, which are critical to support the accelerated pace of digital transformation that many businesses are pursuing,” said Chetan Dube, Founder and CEO of Amelia, an IPsoft Company.

Find out more about the full Forrester New Wave: Standalone Chatbots for IT Operations Q4 2020  here.