DC Thomson selects James and James for eCommerce fulfilment


DC Thomson – the media company behind brands like Aceville, Beano, Puzzler and Stylist – has awarded James and James Fulfilment a contract to provide a fully outsourced eCommerce fulfilment service and access to its award-winning, cloud-based order management system, ControlPort. This strategic move provides DC Thomson access to modern outsourced fulfilment, increased visibility of its supply chain and supports the firm’s desire to modernise fulfilment, while driving direct-to-consumer sales.

Working with James and James sets DC Thomson up operationally for further eCommerce growth and enables it to offer customers a better service. DC Thomson’s customer service team now has greater visibility of customer purchases and can provide them with real-time updates about their orders. Well-known publications that James and James will deliver and fulfil include Beano and Dandy Summer Specials, The Dennis Collection, This England Annual 2022 and calendar, Oor Wullie My Book Of Riddles & Trivia Book; and issues of Premium Crosswords, Codewords, Wordsearch and Sudoku.

Craig Houston, Head of eCommerce and Partnerships at DC Thomson Media says: “Our customers increasingly want to buy directly from our brands online. This need was amplified through the pandemic as we saw eCommerce grow substantially across our websites. This encouraged us to consider how we could improve our customer journey and involved reviewing our eCommerce processes and how we would modernise them to meet customer needs. Part of that exercise involved an overhaul of our eCommerce fulfilment. We really wanted to work with a modern fulfilment provider that offered us efficient and accurate picking, packing and delivery times as well as strong access to cloud-based technologies that would provide us with an accurate view of our supply chain.”

James and James has worked with DC Thomson since December 2020 with fulfilment carried out by James and James’s Northampton based fulfilment centre.

“DC Thomson is such a well-known British brand with icons like Beano and Puzzler under its banner. It’s fantastic to be a part of its eCommerce journey and to help it deliver a great customer experience during fulfilment and delivery to customers,” says James Hyde, CEO of James and James Fulfilment. “We set up James and James to provide eCommerce brands, like DC Thomson, with a modern, digital eCommerce fulfilment experience. Many of the firms we represent come to us to take the pain away from them to deliver their products to customers. This frees up time within their businesses to focus on what they do best: building their brands, building customer relationships and selling their products whilst trusting us with fulfilment.”