Halo Financial has again been recognised for continually providing excellent service to their clients and receiving consistently positive feedback from delighted clients. Having achieved Gold Trusted Service status for six years in a row, the company has now been awarded the all-new Feefo Platinum Trusted Service award, an independent seal of excellence that recognises businesses for delivering exceptional client experiences, as rated by real users of Halo Financial’s currency services.
It’s a great symbol of the service-led strategy that is helping Halo Financial to grow; and help their clients to grow, too. This comes from the strong, long-term relationships Halo Financial builds with both personal and business clients by making their international payments easier.
Created by Feefo, the prestigious Trusted Service award is only given to businesses that use Feefo to collect genuine reviews and insights. Businesses meeting the high standard, based on the number of reviews they have collected and their average rating, receive the award. A highly-valued badge of approval, this accreditation remains unique, as it is based purely on the interactions with real customers. As all reviews are verified as genuine, the accreditation is a true reflection of a business’s commitment to outstanding service.
Feefo have given Platinum Trusted Service awards to businesses who have achieved Gold standard for three consecutive years. The Feefo Gold Trusted Service award recognises those who have collected at least 50 Feefo reviews in a year, and have achieved a service rating of at least 4.5. This is the sixth year running that Halo Financial has achieved this status, thanks to thousands of reviews from happy clients and an average rating of 4.9.
Gavin Herridge, Managing Director of Halo Financial, commented: “We’re excited to receive this award from Feefo because it’s awarded following feedback from real clients on their experiences with us, which is integral to our business. This really matters to us and supports our vision, now and in the future. It recognises how hard we work to give all our clients the best possible support and service, reflecting our position as a genuinely service based business. It’s why we all get out of bed in the morning.
“Everyone at Halo Financial is fully committed to the highest quality of service, so it’s important for us to listen, understand and respond to all our clients, making it as easy as possible for them to send money internationally. The beauty of Feefo is that it enables us to consistently improve and act upon feedback, so we’re looking forward to another successful year striving for continued service excellence.”
Congratulating Halo Financial on winning this year’s award, Steph Heasman, Director of Customer Success at Feefo, commented: “The Trusted Service award has always been about recognising companies that go way beyond the norm in customer experience and generate great feedback from happy customers.”
“This year we’ve been delighted to see so many companies using Feefo to provide outstandingly high levels of all-round service – it’s what Feefo is all about. We help our clients give their customers the best experiences possible. I’m confident we’ll see more success from businesses partnering with us throughout 2020.
“Feefo is all about powering up customer experience, which is why we have introduced our new Platinum category. Clients told us they want recognition for achieving our demanding Gold award standard over a longer period. Our new Platinum award is earned by companies that achieve a Gold rating in three consecutive years. It’s a tough challenge and very-well deserved by those that earn it.”
Feefo is a reviews and customer insights technology company that provides businesses with the tools to collect real, purchase-verified reviews and insights. Working with over 3,500 clients, Feefo ensures that all feedback is authentic, by matching it to a legitimate transaction, in order to increase consumer confidence and enable businesses to make smarter business decisions.