Manhattan Associates Inc. (NASDAQ: MANH) today announced that Lamps Plus, the nation’s largest speciality lighting retailer, has successfully deployed Manhattan Point of Sale to deliver an advanced omnichannel shopping experience to its customers. The retail leader has implemented Manhattan’s next-generation point of sale (POS) solution in its flagship store in Chatsworth, Calif., with plans to expand to its additional 35 retail locations later this year. The implementation of Manhattan Point of Sale extends the strong relationship between Lamps Plus and Manhattan Associates. Manhattan currently supplies the lighting retailer with technology solutions for order management, store inventory and fulfilment, warehouse management, labour management and slotting.
Last year, Lamps Plus decided it needed to upgrade its traditional POS system to a modern, omnichannel experience. The company switched to Manhattan Point of Sale to offer desired customer-centric capabilities. Part of the Manhattan Active™ Omni platform, the solution brings together selling, customer engagement and store inventory and fulfilment to help store teams deliver customer experiences with a single omnichannel system of record for managing customer interactions and transactions. The new software also allows Lamps Plus to choose from numerous hardware manufacturers, form factors and operating systems.
“We switched to Manhattan’s POS because of the company’s outstanding solutions, modern architecture and comprehensive vision,” said Clark Linstone, chief financial officer for Lamps Plus. “Manhattan Point of Sale provides our store associates with a holistic and comprehensive view of the customer so they can anticipate and quickly respond to any need.”
Manhattan Point of Sale offers Lamps Plus a cutting-edge retail technology infrastructure to enable innovation that drives differentiation. Because it is cloud native and built on a microservices architecture, the solution is always current and continuously adaptive. Manhattan POS also offers Resilient Cloud technology to ensure that critical point of sale functions are always available, even if the network connection is disrupted.
“Lamps Plus is building speciality retail’s most advanced unified commerce platform,” said Kevin Swanwick, senior director of Retail Solutions for Manhattan Associates. “We are pleased to see our cloud-native technology being used to deliver optimal customer service.”
Manhattan’s Services organization worked closely with Lamps Plus to ensure a fast and effective implementation. “The collaboration between Lamps Plus and Manhattan was outstanding, as both companies pursued a solution that was tailored to our needs. Implementation is critical to the success of a project like this. Lamps Plus and Manhattan forged a true partnership that goes far beyond the typical vendor/customer relationship,” stated Linstone.