The Warsaw Metro Deploys New Infor ERP System


Infor, the industry cloud company, today announced the completion of an enterprise resource planning (ERP) software implementation of Infor LN™ at the Warsaw underground company Metro Warszawskie by Infor partner S&T.

Warsaw’s underground railway services are used by up to 750,000 commuters a day, totalling nearly 200 million passengers annually. As the network is expanded — the second line extension is nearing completion and the construction of the M3 line is planned — these numbers will grow. The company employs 2,600 staff. In addition to passenger transport, the company has responsibility for the day-to-day maintenance and operation of the tunnels, stations, rolling stock and equipment as well as supervision over construction works.

With the ongoing expansion of its business and increasing scale of its operations, the Warsaw Metro was looking for a modern software-based solution to effectively manage the increasingly complex technologies, operations, information and resources; and facilitate taking the right decisions to boost operational excellence and lead to top customer satisfaction levels. After an in-depth analysis of the market and available solutions, Infor LN was chosen.

Metro Warszawskie was looking for a system that would support its operations in a holistic manner. The top priorities were support for the day-to-day business and the tools for advanced analytics to turn its abundant data into actionable business insights.

“A key to the project was the migration of data involving the transfer of over 95,000 records from previously-used applications. Without this process and the involvement of key users, it would not have been possible to launch the new solution,” said Radosław Zacharewicz, S&T’s enterprise solution architect.

One of the main expectations for the new system was to accommodate business requirements as much as possible through standard system functions. As a result, it was possible to shorten the time necessary for the implementation of the new solution and to reduce expenditures on system maintenance. Thanks to the Infor LN technology, the business-critical maintenance and traffic continuity assurance management requirements were delivered immediately without customisation or software modifications.

The system was activated based on infrastructural solutions that use cloud technologies available as platform-as-a-service (PaaS). The software was additionally provided with Infor’s cloud platform, Infor OS®, interworking with the domain systems of the Warsaw Metro and ensuring support and management of the IIoT (Industrial Internet of Things).

The new system supports an effective fulfilment of the Warsaw Metro’s business needs and technical requirements. Thanks to the implementation of the cutting-edge ERP system, the Warsaw Metro can optimise and boost the effectiveness of managing the key area processes, such as traffic maintenance and continuity, overhauls, finances and controlling, sales, procurement, or inventory management. Since Infor LN combines data and processes with business applications and technical and operations knowledge resources, it is capable of delivering detailed business insights using the information retrieved from the measurement and control automation systems.

The new system was delivered and commissioned for over 400 direct users. Thanks to S&T ensuring a virtual maintenance environment in a PaaS model, the legacy financial-book keeping software was efficiently and safely decommissioned.

“We have delivered the Warsaw Metro implementation using the Prince2™ compliant project management methodology. The system development and commissioning was split into two stages. Though all the commissioning work was performed during the pandemic, thanks to the use of environment available in the PaaS model, we could perform the majority of operations remotely, thus limiting all the physical customer contacts to an absolute minimum. The solution delivered by S&T met the majority of customers’ business requirements without the need for any software modifications to be made to the standard software release. The quick and effective contract performance proves our high competencies in the implementation of the state-of-the-art IT business management support tools,” concludes Radosław Zacharewicz.

 “Warsaw Metro users often do not realize the challenges involved in managing such a highly specialised company to provide them with efficient transportation. The Infor LN system implemented in the Warsaw Metro is software developed for the leading global enterprises with complex business needs. This is why we are confident that it will exceed what was expected of it and will contribute to speeding up the company’s digital transition and to further improvement of its operational agility and give it a business effectiveness boost in all the key areas,” said Mariusz Siwek, Infor’s sales director for Poland and Baltics.

Learn more about Infor LN: