IT Channel Leaders Double Down on Efforts to Build Resilience Amidst Change


Leading global channel services provider, Agilitas IT Solutions has today announced the launch of its ‘CONNECT for Stronger Resilience’ report. This guide is the very latest in its IT Channel insight campaign, ‘CONNECT – Voice of the Channel’, which continues to provide actionable, free-to-view market insight.

The report, which explores the findings of the latest research commissioned by Agilitas, unveils that 90% of UK IT Channel leaders are placing resilience high up on their agendas, scoring it as 7 or above out of a possible 10 on the barometer (where 10 is very important).

Launched in April 2021, Agilitas’ latest ‘Channel Confidence Index: New Horizons’ revealed that decision-makers are also optimistic about IT Channel businesses’ ability to build a resilient business model to survive external factors, achieving an overall score of 7.4 out of 10. The report shows that this is being driven from the top-down, with 45% of all CEO/MDs surveyed giving 10 out of 10 for confidence in the channel’s resilience movements in the months ahead.

In the face of the challenges the industry has experienced, this guide explores how respondents perceive resilience and how important it is to the success of their business. Agilitas found that COVID-19 forced decision-makers to put significantly more on future resilience plans, with 80% of respondents ranking between 7 to 10 (where 10 was significantly). Of this number, almost one quarter (24%) answered the maximum 10.

When exploring who across the IT Channel are planning ahead most, Agilitas found that IT Resellers were taking the most proactive approach, with 66% of IT Resellers planning at least quarterly. This was followed by MSPs (60%) with almost a third (29%) planning annually, general technology solution providers (58%), IT distributors (54%) and independent software providers (49%).

“The last two years have taught us a valuable lesson in what it means to be resilient, both in business and everyday life,” commented Shaun Lynn, CEO of Agilitas. “For the UK IT Channel, there is no doubt that this change has forced leaders to place a sharp focus on how they ensure the safety of their business and plan for any eventuality that might impact their people, planet and partners. It is hugely positive to see decision-makers show such commitment to growing stronger, more adaptable and buoyant in a world of continuous change. Should the sentiment in our findings become reality, we are certainly on the precipice of a more resilient and sustainable ecosystem.”

For the report, Agilitas surveyed 250 channel leaders working in UK-headquartered businesses, with an annual turnover of over £5million. The results within the report are the findings of this commissioned research, carried out in partnership with leading research firm Opinion Matters in 2019.

Agilitas will be releasing further findings in an upcoming ‘how-to’ guide, ‘CONNECT For Enhanced Experiences’, the final instalment of this three-part series.

To request your free copy of the full ‘Connect for Stronger Resilience’ report, please visit